Gift Card
Gift Card
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Shopping for someone else but not sure what to give them? Give them the gift of choice with a Van Go Collections gift card.
Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.
Shipping (Australia)
- Standard shipping (3 to 7 business days): $9.95 on orders under $30, $15 on orders from $30 to $149.99, and free on orders of $150 or more
- Express shipping (1 to 3 business days): $19.95 on orders under $30 or over $150, and $24.95 on orders from $30 to $149.99
- Orders are dispatched within 1 to 2 business days (Monday to Friday)
- Delivery times are counted from dispatch, and regional areas can take a little longer
- We use Australia Post, StarTrack and trusted courier partners
- StarTrack deliveries are sent with Authority to Leave (ATL)
- PO Box addresses are shipped via Australia Post
- You'll receive tracking details by email once your order is on its way
International Shipping
- We ship to most countries (not currently to the United States)
- Shipping is calculated at checkout by weight and destination, with tracking included
- Delivery usually takes 5 to 10 business days to New Zealand, 7 to 15 business days to the UK, Europe, Canada and Asia, and 10 to 20 business days elsewhere
- Duties and taxes are included at checkout for Canada, Norway, Germany and Sweden. For other countries, any import charges are payable on delivery
Returns & Exchanges
- Change of mind returns are accepted within 14 days of delivery, subject to approval
- Items must be unused and in original condition with packaging intact
- Return shipping costs are the customer's responsibility
- Once approved, you can choose a refund or store credit
- No change of mind returns or exchanges on clearance or sale items
Exchanges
- Exchanges are available for full-priced items only
- Contact us within 14 days of receiving your order
- Postage for exchange items is the customer's responsibility
Faulty or Damaged Items
- If your item is faulty or damaged, contact us within 7 days of delivery
- Email hello@vangocollections.com.au with your order number and a photo
- We'll arrange a replacement or refund once we receive the item back
- We'll refund return postage for approved faulty items
- Our goods come with guarantees that can't be excluded under the Australian Consumer Law
Purchased from a Stockist?
- Please contact the store directly for returns or exchanges
Need Help?
- Email us anytime at hello@vangocollections.com.au
We aim to respond within 1 to 2 business days (Monday to Friday)
Read our full shipping and returns policy.















































