Shipping and Returns

Shipping Terms & Conditions

No matter where you are, in the city, country Australia or somewhere far and fabulous, we're here to get your Van Go goodies to you quickly and safely.

Shipping Within Australia

Standard shipping (3 to 7 business days)

  • Orders under $30: $9.95
  • Orders from $30 to $149.99: $15
  • Orders of $150 or more: free

Express shipping (1 to 3 business days)

  • Orders under $30: $19.95
  • Orders from $30 to $149.99: $24.95
  • Orders of $150 or more: $19.95

Picking up a tea towel or a keyring for a friend? Small orders ship for just $9.95, so a little gift doesn't cost more to post than it should.

Dispatch and delivery

  • Orders are usually dispatched within 1 to 2 business days (excluding weekends and public holidays).
  • Delivery times are counted from dispatch. Regional and remote deliveries can take a little longer.
  • We ship with trusted partners including Australia Post, StarTrack and other reliable couriers.
  • StarTrack deliveries are sent with Authority to Leave (ATL), so your parcel will be left in a safe place. If you have a preferred spot, just let us know at checkout.
  • Orders addressed to PO Boxes are sent via Australia Post.
  • Once your order is on its way, you'll receive an email with tracking details so you can follow its journey.

International Shipping
We ship to New Zealand, the UK, Europe, Canada, Asia and many other destinations. International shipping is calculated at checkout based on your order's weight and destination, with tracking included. We're not currently shipping to the United States while new US customs rules settle in.

International orders usually arrive within 5 to 10 business days to New Zealand, 7 to 15 business days to the UK, Europe, Canada and Asia, and 10 to 20 business days elsewhere. Customs checks can occasionally add a few days.

Customs and Duties
For orders to the Canada, Norway, Germany and Sweden, import duties and taxes are calculated and added at checkout, so there's nothing extra to pay when your parcel arrives. For all other international destinations, any import duties, taxes or customs fees charged by your country are payable on delivery and aren't included in our prices or shipping fees.

Bulky Items & Remote Areas
Occasionally, large orders or deliveries to remote areas may attract extra shipping costs. If that applies to your order, we'll contact you with a revised quote before charging anything. No surprises, just good vibes.

Returns & Exchanges
We want you to love your Van Go treasures. If something isn't quite right, we're here to help.

Online Purchases

Change of mind or non-faulty returns

  • Returns are accepted within 14 days of receiving your order, subject to approval.
  • Items must be unused, in original condition and in their original packaging.
  • Return shipping is at your expense.
  • Once your return is approved and received, you can choose a refund or store credit.
  • Please note, we don't offer returns or exchanges for change of mind on clearance or sale items.

Exchanges

  • Exchanges are available on full-priced items only, subject to stock availability.
  • Please contact us within 14 days of receiving your item.
  • You're responsible for all postage costs associated with the exchange.

Faulty or damaged items

  • If your item arrives faulty or damaged, please email us at hello@vangocollections.com.au within 7 days of receiving your parcel.
  • Include your order number and a photo of the issue.
  • We'll offer a replacement (subject to availability) or a full refund.
  • If approved, return postage for faulty items will be reimbursed.

Items Purchased from a Stockist
If you bought your item in-store from one of our stockists, please contact the store directly for their return and exchange policies.

Need Assistance?
We're here to help. Email us at hello@vangocollections.com.au and we'll get back to you within 1 to 2 business days (Monday to Friday).