Shipping and Returns
SHIPPING
For your delivery, we will endeavour to ship your item within 48 hours of the purchase. Our shipping rates are as follows:
- FREE shipping within Australia on orders totalling $150 or more.
- For orders under $150 within Australia, a flat rate of $15.00 applies.
- Flat rate shipping of $19.95 is applicable to orders over $250 within Australia.
- International shipping is available at a flat rate of $40.00.
- Delivery estimate is between 1-7 days.
We ship with Star Track and Australia Post
All Star Track deliveries will be given ATL (Authority to Leave). Your delivery will be left in a safe place. Alternatively please let us know in the notes section of your order if you have a specific location you would like it left.
If your delivery address is a PO Box, your order will be shipped with Australia Post.
Once your delivery have been dispatched we will sen you details of your tracking number.
RETURNS AND EXCHANGES
Online purchases
Returns
Subject to approval - Van Go Collections will accept returns for both defective and non-defective products, based on prior communication.
Exchanges
Subject to approval - Van Go Collections will accept exchanges on full priced items only, based on prior communication and approval. Responsibility for postage lays with the customers.
If you have purchased one of our products online, please contact us at hello@vangocollections.com.au for further information.
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From one of our stockists
If you have purchased one of our products in store at one of our stockists please contact the stockist for further information.
