Refund policy

Online Purchases

Change of mind or non-faulty returns

• Returns are accepted within 14 days of receiving your order, subject to approval.
• Items must be unused, in original condition and in their original packaging.
• Return shipping is at your expense.
• Once your return is approved and received, you can choose a refund or store credit.
• We don't offer change of mind returns or exchanges on clearance or sale items.

Exchanges

• Exchanges are available on full-priced items only, subject to stock availability.
• Please contact us within 14 days of receiving your item.
• You're responsible for all postage costs associated with the exchange.

Faulty or damaged items

• If your item arrives faulty or damaged, please email us at hello@vangocollections.com.au within 7 days of receiving your parcel.
• Include your order number and a photo of the issue.
• We'll offer a replacement (subject to availability) or a full refund.
• If approved, return postage for faulty items will be reimbursed.

Our goods come with guarantees that can't be excluded under the Australian Consumer Law. Nothing in this policy limits your rights under that law.

For any return or exchange, please contact us first at hello@vangocollections.com.au and we'll guide you through it.

Purchased From a Stockist

If you bought one of our products in store from one of our stockists, please contact the stockist directly for their return and exchange policies.