Shipping (Australia)

• Standard shipping (3 to 7 business days): $9.95 on orders under $30, $15 on orders from $30 to $149.99, and free on orders of $150 or more
• Express shipping (1 to 3 business days): $19.95 on orders under $30 or over $150, and $24.95 on orders from $30 to $149.99
• Orders are dispatched within 1 to 2 business days (Monday to Friday)
• Delivery times are counted from dispatch, and regional areas can take a little longer
• We use Australia Post, StarTrack and trusted courier partners
• StarTrack deliveries are sent with Authority to Leave (ATL)
• PO Box addresses are shipped via Australia Post
• You'll receive tracking details by email once your order is on its way

International Shipping

• We ship to most countries (not currently to the United States)
• Shipping is calculated at checkout by weight and destination, with tracking included
• Delivery usually takes 5 to 10 business days to New Zealand, 7 to 15 business days to the UK, Europe, Canada and Asia, and 10 to 20 business days elsewhere
• Duties and taxes are included at checkout for Canada, Norway, Germany and Sweden. For other countries, any import charges are payable on delivery

Returns & Exchanges

• Change of mind returns are accepted within 14 days of delivery, subject to approval
• Items must be unused and in original condition with packaging intact
• Return shipping costs are the customer's responsibility
• Once approved, you can choose a refund or store credit
• No change of mind returns or exchanges on clearance or sale items

Exchanges

• Exchanges are available for full-priced items only
• Contact us within 14 days of receiving your order
• Postage for exchange items is the customer's responsibility

Faulty or Damaged Items

• If your item is faulty or damaged, contact us within 7 days of delivery
• Email hello@vangocollections.com.au with your order number and a photo
• We'll arrange a replacement or refund once we receive the item back
• We'll refund return postage for approved faulty items
• Our goods come with guarantees that can't be excluded under the Australian Consumer Law

Purchased from a Stockist?

• Please contact the store directly for returns or exchanges

Need Help?

• Email us anytime at hello@vangocollections.com.au

We aim to respond within 1 to 2 business days (Monday to Friday)

Read our full shipping and returns policy.